Backup & Data Policy
Cloud Cubix LLC — Shared and Reseller Plans
Policy Scope: Your use of Cloud Cubix Services is at your sole risk. While we provide courtesy backups, you agree to take full responsibility for all data transferred and to maintain independent off-site backups.
I. Courtesy Backup Cycles
For non-specialized shared plans, Cloud Cubix creates daily, weekly, and monthly backups based on cycles set within the server for eligible accounts.
- Eligibility: Courtesy backups are strictly limited to accounts under 20 GB of disk usage and 500,000 inodes.
- Cycle Note: Depending on server cycles, weekly and monthly backups may be identical to the daily snapshot.
- Retention: Generally, only one week of backups are kept at a time as previous versions are overwritten.
II. Restoration Procedures
All or part of your cPanel environment can be restored by the Cloud Cubix team. To initiate a restoration, please contact us via any of the following channels:
Phone Support
Live Chat
Support Ticket
III. High-Usage Accounts (Over 20 GB)
If your account exceeds the 20 GB threshold, it is automatically removed from our off-site weekly backup system, though databases may continue to be backed up. To maintain safety, you must:
- Data Reduction: Clean out excessive email accounts and unnecessary media to bring the account back within the 20 GB limit.
- Manual Backups: Download and store your data manually for yourself.
- Third-Party Solutions: Utilize external services such as OneDrive, Google Drive, CodeGuard, JetBackup, or similar providers to prevent data loss during migrations.
???? Support Assistance
If you have any concerns regarding backups, data integrity, or the migration process, please contact our support team immediately to assist you.
Cloud Cubix LLC
support@cloudcubix.biz