This agreement establishes the legally binding framework governing your access to and use of all Cloud Cubix LLC telephony, cloud web hosting, VPS, dedicated compute, SMS messaging, domains, and associated client management portals.
Acceptance of Terms: By creating an account, placing an order, or accessing any Cloud Cubix service, you confirm that you have read, understood, and agree to be bound by these Terms. You warrant that you are at least 18 years of age and hold legal authorization to enter into this contract personally or on behalf of your entity.
VoIP-based emergency calling operates differently from traditional public switched copper telephone lines (PSTN). Users must understand and accept the following inherent technical constraints:
Shared, WordPress, and Reseller hosting plans are engineered exclusively for live, active website delivery. The platform may not be converted into an arbitrary backup vault or remote media repository.
Accounts may not be used as external cloud storage, disk mirroring repositories, or torrent distribution nodes. All stored assets must directly support the public web application.
Storage restrictions do not apply to VPS or Dedicated Servers, provided that all stored data complies strictly with our Acceptable Use Policy and applicable laws.
Accounts exceeding 200,000 inodes or 5,000 database tables are subject to automated I/O throttling. Backups are provided as a courtesy for accounts under 20GB.
Cloud Cubix guarantees 99.9% monthly network and server availability for hosted web services. Our commitment permits a maximum of 45 minutes of unscheduled HTTP downtime per billing cycle. If monthly uptime drops below this standard, clients qualify for billing credits according to the following schedule:
| Monthly Server Uptime | Service Credit Granted | Equivalency Period |
|---|---|---|
| 99.9% – 100.0% | 0% Credit | Normal operational threshold |
| 99.7% – 99.8% | 10% Credit | 3 Days service credit applied |
| 99.5% – 99.6% | 25% Credit | 8 Days service credit applied |
| 99.3% – 99.4% | 50% Credit | 15 Days service credit applied |
| 99.0% – 99.2% | 75% Credit | 23 Days service credit applied |
| 98.9% and Below | 100% Full Credit | 1 Full Month service credit applied |
Applied automatically to outstanding invoices 5 calendar days past the billing due date.
Services continue uninterrupted for 3 days past due date before automated provisioning locks engage.
Standard administrative reconnection fee required to restore accounts suspended for non-payment.
Cloud Cubix reserves the right to adjust recurring monthly subscription rates to accommodate upstream software licensing changes (e.g. cPanel, WHMCS), central registry fee increases, or market conditions.
Clients will receive at least thirty (30) days advance notice via email or Client Area alert. Continued use of services past the effective date constitutes full acceptance of the newly amended billing terms.
Clients and services enrolled under the Founders Circle tier are not bound by a contract or term commitment unless explicitly specified in a separate written order schedule or signed enterprise service agreement.
Unless a fixed term is expressly agreed upon in writing, Founders Circle subscriptions operate on a standard non-binding basis and may be altered, upgraded, or cancelled pursuant to standard billing cycle notice without early termination penalties.
Clients must enforce high-entropy passwords on all cPanel, SIP, and Client Area logins. Unauthorized international toll charges resulting from compromised local passwords are the client's sole financial responsibility.
Domain renewals are the registrant's responsibility. Standard TLD redemption costs $80.00; non-standard or specialty TLDs incur a $150.00 redemption penalty. See our Domain Policy.
Our 45-day money-back guarantee applies strictly to Standard Web Hosting and VoIP subscriptions. Dedicated servers, VPS instances, domains, setup fees, and penalties are completely non-refundable.
As part of the cloud-hosted Voice over Internet Protocol (VoIP) and Unified Communications platform provided by Cloud Cubix LLC, users may access integrated SMS and MMS messaging features. You acknowledge that text messages sent from our network are routed across external mobile carrier infrastructure to reach mobile endpoints.
By providing a telephone number and actively opting in to receive text messages via our online web forms, contact portals, or VoIP account setup configurations, you explicitly consent to receive automated operational, account-related, and transactional SMS/MMS messages from Cloud Cubix LLC. Consent to receive text messages is completely voluntary and is not a condition of purchasing any services or products from us.
Message and data rates may apply depending on the mobile carrier plans of the final recipients. Message frequency varies based on your ongoing account interactions, automated technical support alerts, and system configuration updates.
You may cancel or revoke your mobile messaging consent at any time. To stop receiving text messages from Cloud Cubix LLC, reply strictly with the word STOP to any message received on your endpoint. After transmitting a STOP keyword, you will receive a single final confirmation text. For technical assistance or information regarding VoIP text message delivery, reply with the word HELP or contact our support team directly.
We respect your operational privacy. Your phone numbers, text messaging profile details, and explicit opt-in data will be protected with strict confidentiality. Numbers collected for SMS consent will never be sold, rented, leased, shared, or disclosed to third-party entities, marketing affiliates, or external partners for promotional purposes.
All "unlimited" voice plans are engineered for standard, reasonable business voice traffic. Predictive dialing, high-frequency robocalling, automated continuous call forwarding, or multi-seat call center operations without an enterprise tier agreement are strictly prohibited.
Business SMS and MMS messaging requires registration under The Campaign Registry (TCR) per US wireless carrier mandates. Unregistered numbers, unsolicited bulk messaging, or transmission of forbidden content (SHAFT) will result in immediate suspension.
To prevent catastrophic toll fraud, outbound international calling is locked by default and requires explicit administrator enablement. Local Number Portability (LNP) is fully supported, though Cloud Cubix is not liable for delays caused by losing carrier rejections.
VPS and Bare-Metal servers are provided on an unmanaged basis unless a management add-on is active. Verified abuse reports (phishing, malware, spam) mandate client resolution within a strict 24-hour window prior to null-routing.
Resellers allocate disk and bandwidth within their tier's pooled quota. The Reseller is exclusively responsible for providing frontline technical support, billing management, and customer service to their own end-users.
These Terms are governed by and construed under the laws of the State of Oklahoma without regard to conflict of law principles. Exclusive venue for any dispute lies within state or federal courts located in Canadian County or the Oklahoma City metropolitan area.
