General Terms of Service
Last Revised: May 15, 2026
Acceptance of Terms: This Agreement is between Cloud Cubix LLC ("Cloud Cubix", "us", "our", or the “Company”) and you ("User" or "you"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
I. Definitions & Account Eligibility
“Services” means any products or services provided by Cloud Cubix LLC, including VoIP, unified communications, SMS, web hosting, VPS, dedicated servers, reseller services, and related support.
- Right to Modify: Cloud Cubix reserves the right to modify these Terms, our prices, and any incorporated policies at any time, with or without prior notice. Continued use of the Services after such changes constitutes your acceptance of the revised Terms.
- Age Requirement: You must be eighteen (18) years of age or older to use our Services.
- Registration Accuracy: You must provide accurate, current, and complete information. Providing false contact information may result in account termination.
- Data Location: Services are hosted in the U.S. and are subject to U.S. laws regardless of your physical location.
- Account Security: You are fully responsible for all use of your account and for maintaining the confidentiality of your credentials.
⚠️ II. E911 Emergency Services Disclosure (CRITICAL)
- Technical Limitations: VoIP-based 911 service differs from traditional landlines and may not function during power or internet disruptions.
- Registration Requirement: You MUST update your physical location in the Client Area immediately if you move your device.
- Liability: Cloud Cubix is not liable for failures to connect to emergency services due to technical limitations or incorrect address registration.
III. Web Hosting & Resource Usage
Primary Purpose: Shared and Reseller Hosting are for active websites only. Use as personal file storage or backup repositories is strictly prohibited.
- Resource Limits: Accounts exceeding 200,000 inodes or 5,000 database tables may be throttled.
- Storage Restrictions: Shared accounts using more than 20GB of disk space will be removed from weekly off-site backups.
- Overages: Overage charges of $25.00 per 50GB of disk space or $5.00-$30.00 per 50GB of bandwidth may apply.
IV. 99.9% Uptime Guarantee (SLA)
Cloud Cubix offers a 99.9% Uptime Guarantee per calendar month. Credits are issued as follows:
| Server Uptime (Monthly) | Monthly Credit Percentage |
|---|---|
| 99.9 - 100% | 0% Credit |
| 99.7 - 99.8% | 10% Credit |
| 99.5 - 99.6% | 25% Credit |
| 99.0 - 99.2% | 75% Credit |
| 98.9% and Below | 100% Credit |
V. Payments, Late Fees & Renewals
Late Fee: $10.00 fee automatically applies after 5 days of non-payment.
Grace Period: 3 days following due date before immediate suspension.
Reactivation: $15.00 fee applies to restore suspended services.
Account Termination: Accounts and all associated data are automatically terminated 15 days after the due payment date.
VI. Refund & Cancellation Policy
- 45-Day Guarantee: Applies strictly to Standard Web Hosting and VoIP. Terminating within 45 days provides a full refund of hosting fees.
- Non-Refundable: Dedicated Servers, VPS, Domains, setup fees, and late fees are final.
- Cancellation: Must be submitted via the online form in the Client Area to verify identity and confirm decommissioning.
VII. Compliance, Security & HIPAA
- ???? HIPAA Notice: We are NOT HIPAA compliant. PHI storage is a material violation and grounds for immediate termination.
- ⚖️ Liability: Total aggregate liability is limited to the amount paid for Services in the three (3) months prior to a claim.
- ???? Law Enforcement: Cloud Cubix may disclose user information to law enforcement agencies upon lawful request without further notice.
IX. Domain Registration & Renewal
Cloud Cubix acts as a reseller for domain registrations. All domain-related services are subject to ICANN regulations and the policies of the respective Registry.
- ICANN Compliance: By registering a domain, you agree to be bound by the ICANN Registrant Rights and Responsibilities.
- Verification: Registrants must maintain accurate WHOIS data. Failure to verify your email address within 15 days of registration may result in immediate domain suspension per ICANN mandate.
- Grace Period: Following expiration, a grace period (typically 30 days) allows for renewal at standard rates.
- Redemption Phase: Domains not renewed during the grace period enter a "Redemption Phase" where recovery incurs significantly higher administrative fees (minimum $150.00).
- Transfer Protocols: Transfers require valid EPP codes and the deactivation of WHOIS Privacy/ID Protection.
VIII. Incorporation of Policies
Entire Agreement: These Terms, along with the following incorporated documents, constitute the entire legal agreement:
Questions regarding these terms? Contact our legal team:
legal@cloudcubix.biz